Return Policy

Return & Exchanges

The following return policy applies to general online purchases made through Swaybelle.com.

Returns are available if initiated within 14 days of receiving your package. You must email customer service within 14 days to request the return. Any claims made after 14 days will NOT be accepted. Shipping and handling fees are not refundable. Exchanges are not available.

All shoes must be returned in their original condition; unused, unopened, including packaging. We cannot accept shoes that have been worn or altered. The customer is responsible for any return costs. Kindly contact us via email before sending out the parcel for faster and better customer service. Customer Service Email: support@swaybelle.com.

Return Address: HO KING COMMERCIAL CENTRE 2-16 FAYUEN STREET MONG KOK KL

DAMAGED, DEFECTIVE OR WRONG ITEMS

We make the best efforts to ensure that all orders are carefully inspected by our staff for damages and defects prior to leaving the warehouse. In the case of defective or wrong shoes, please contact customer service via e-mail support@swaybelle.com within three (3) business days of delivery and provide the nature of the defect.

If a damaged item is received due to rough delivery, Swaybelle.com is not liable for these damages, and claims need to be made with the carrier company. In a case of a Manufacturer defective item or a wrong item sent to you, please contact our customer service team and they will be happy to assist you!

WHAT IS A MANUFACTURER DEFECTIVE ITEM/ HOW DO I MAKE A CLAIM?

“Manufacturer Defect” is defined as a frailty or shortcoming in a shoe resulting from a departure from its design specifications during production. You must notify Swaybelle.com about defective or wrong items within 7 calendar days of delivery. Email us at support@swaybelle.com with the invoice number, contact information, and a list of defective items.

For each shoe you must submit a photo of the defective item and its packaging materials and describe the damage that has occurred. Damages without accompanying documentation are not accepted.

Once we have received the claim from you, along with the product images, our customer representative will inspect your order and contact you within 5 business days.

If you have any questions about the shipping, return or exchange of your order, please feel free to contact us via support@swaybelle.com.